Privacy Policy

Australia Dreams Pty Ltd (ABN 63 678 265 364) is a licensed real estate agency in New South Wales, providing short and medium-term property management, advisory services and related offerings, accessible at https://australiadreams.com.au/. Protecting the privacy of the people we deal with, including property owners, guests, occupants, prospective clients, suppliers and website visitors, is important to us. This Privacy Policy explains the kinds of personal information we collect, how we hold and use it, and the circumstances in which we may disclose it.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and we keep records consistent with our obligations as a licensed agent under the Property and Stock Agents Act 2002 (NSW).

Information We Collect

The personal information we collect depends on your relationship with us.

From guests and occupants, we may collect your name, contact details, home address, identification or identity-verification details, payment information, the details of your stay, and the content of your communications with us.

From property owners and prospective owner-clients, we may collect your name, contact details, financial and banking details required to administer your property and remit funds to you, property and ownership details, and identification documents.

From prospective clients, suppliers and contractors, we may collect contact and business details, and information relevant to engaging or paying for services.

From website visitors, we collect the technical information described under Log Files and Cookies below.

Where we manage property on a longer-term residential basis, we may also collect information relevant to assessing and administering an occupancy arrangement, including references and supporting documentation. We only collect what is reasonably necessary for the services we provide.

How We Use Your Information

We use personal information to manage and let properties on behalf of owners, to process and administer bookings and stays, to communicate with guests and owners, to prepare owner statements and remit funds, to administer payments, to respond to enquiries, to meet our legal and regulatory obligations as a licensed agent, and, where you have consented, to send you information about our services. We do not use your information for purposes unrelated to those for which it was collected unless you would reasonably expect us to, or the law permits or requires it.

Disclosure of Your Information

To deliver our services, we may disclose personal information to third parties, including booking and listing platforms (such as Airbnb, Booking.com, VRBO and Marriott Bonvoy Homes and Villas), payment processors, our property management and accounting systems, cleaning and maintenance contractors, our accountants and auditors, our professional advisers, and government agencies and regulators where required. We require service providers to handle personal information consistently with this policy and applicable law.

Overseas Disclosure

Some of the people and service providers who assist us, including members of our team and contractors who handle guest and owner communications and operational support, may be located outside Australia. Where this is the case, your personal information may be accessed or processed overseas. We take reasonable steps to ensure that any overseas recipient handles your personal information consistently with the Australian Privacy Principles.

Trust Money and Financial Records

As a licensed agency, we hold and administer certain funds and maintain financial records in accordance with the Property and Stock Agents Act 2002 (NSW) and associated regulations. Financial and banking information you provide is collected, held and used for these purposes, and is retained for the period required by law.

Log Files

australiadreams.com.au follows a standard log-file approach. When visitors access the website, these files keep track of them, as is the case with all hosting services. The information recorded by log files may include IP addresses, browser type, internet service provider, date and time stamp, referring and exit pages, and the number of clicks. This information is not linked to any personally identifiable information. It is used to analyse trends, administer the website, track visitors' movements on it, and gather demographic information.

Cookies and Web Beacons

Like most websites, australiadreams.com.au uses cookies. These cookies are used to record visitors' preferences and the pages of the website they explore or visit. The information is used to customise our web page content based on visitors' browser type and other parameters, in order to improve the user experience. You can disable cookies through your browser's settings. Cookie management varies by browser, and you can find detailed guidance on the website of the browser you use.

Third-Party Links and Services

Our website may contain links to other websites and may use third-party analytics and embedded services. We do not control these third parties, and this Privacy Policy does not apply to them. We recommend reviewing the privacy policies of any third-party website or service you access, including for information on how to manage or opt out of their use of your data.

Data Security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention

We retain personal information for as long as it is needed for the purposes described in this policy, and otherwise in accordance with our legal and statutory record-keeping obligations, including those under the Property and Stock Agents Act 2002 (NSW) and applicable taxation law. When information is no longer required, we take reasonable steps to destroy or de-identify it.

Access and Correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below and we will investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Data Breaches

If we become aware of a data breach that is likely to result in serious harm, we will act in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the OAIC where required.

Online Privacy Policy Only

This Privacy Policy applies to our online activities and to visitors to australiadreams.com.au with regard to the information they provide or that is collected on the website. It does not apply to information collected offline or through other channels, which is handled in accordance with the Privacy Act 1988 (Cth) and our obligations as a licensed agent.

Consent

By using our website, you consent to our collection and use of your personal information in accordance with this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, or wish to access or correct your information or make a complaint, you can contact us at: